Privacy Policy

Welcome to The Council for Hospitality Management Education (CHME) Website. CHME is committed to safeguarding the privacy of our members and to deliver this, we want to be transparent with you about what information we collect and how we use it.

This Privacy Policy applies to the use of personal and other information by CHME. It is designed to help you understand why we collect and process your personal data, how long we retain it, and who we may share it with.

By using our Website, you consent to the practices described in this Privacy Policy. If we ask you to provide any information by which you can be identified when using this website, it will only be used in accordance with this Privacy Policy.

Please note that CHME may change this policy periodically which will be updated on this page.
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at: chmecoordinator@outlook.com

When you provide your information to us, you consent for us to process and use your personal data to:

• provide you with a better user experience in fulfilling our services
• improve our product and services
• improve our internal record keeping
• contact you with any updates, information or change in service
• respond to any queries or requests you may have
• keep you informed of any changes you may request
• administer and ensure that our website content is presented in the most effective manner for you and your computer
• improve our website content to ensure that it is presented in the most effective manner for you and your computer
• protect ourselves and our members from any illegal activities
• as part of our efforts to keep our website safe and secure.

We collect your data when you:

• visit our website or communicate with us via phone or email or contact us by another means
• engage with us on social media
• book to attend one of our events
• complete any surveys we have sent
• give us third-parties permission to share with us the information they hold about you
• have information stored on publicly available sources

We may collect the following types of personal data:

• contact Information: such as your name, job title, place of work, email address, and phone number
• demographic information: such as post code or other specific requirements
• usage data: information about how you interact with our Website, including pages visited, links clicked, IP address, location, browser type and features used
• Information relating to any transactions carried out between you and us
• information that you provide to us for the purpose of registering (including name, address, email address and/or telephone number)
• other information relevant to any membership survey
• any usernames or identifiers on social media sites
• any other information that you choose to provide
• keeping you updated.

We process personal data based on the following legal grounds:

• Consent: We may process your data if you have given us specific consent to do so.
• Contractual Obligations: Processing your data is necessary to fulfil our contractual obligations to you.
• Legitimate Interests: We process data for our legitimate interests, provided they do not override your rights and interests.

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once the data is no longer necessary, we will securely delete or anonymise it.

We may share your personal data with the following categories of recipients:

• Service Providers: We may share data with third-party service providers who assist us in operating the Website and providing services to you.
• Legal and Regulatory Authorities: We may disclose data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccuracies in your personal data.
• Withdraw consent where processing is based on consent.
• Object to processing based on legitimate interests.
• Request erasure of your personal data.
• Restrict processing of your personal data.

Before providing information to you, or rectify or erasing data for you, or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction.

CHME’s website may contain links to other websites which may be of interest to you. If you use these links and leave CHME’s Website, we are not responsible for the protection and privacy of any information which you provide when visiting these websites as these sites are not governed by this privacy policy.

If for any reason you are not happy with the way that we have handled your personal data, please contact us at: chmecoordinator@outlook.com. If you are still unhappy, you have the right to make a complaint to the Information Commissioner’s Office.